These terms and conditions (the "Terms") govern the users ("you" or "your") use of the website Parties “R” Us (the "Website"). The Website is run and operated by Party Delights Limited, a trusted partner of Toys "R" Us Limited. By using the Website and purchasing you are transacting with Party Delights Limited and agree to be bound by the Terms outlined below. Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

1. Agreement

By using the Website you agree to be bound by these Terms.

2. Product pricing & description

All prices are inclusive of VAT. Prices displayed on our website are correct to the best of our knowledge. In the event of a product being under-priced due to an error, we are not liable to fulfil the order at the lower price, provided the item has not already been dispatched. If the item has not been dispatched we will contact you to give you the option to either cancel the order or pay the difference. For more details on cancellation please see clause 5.

We try to ensure that product descriptions are complete and accurate. However if you require additional information in relation to a product please contact us via the website, or call us on 0161-776-5644.

3. Orders & Availability

In order to make a purchase from Parties “R” Us you must first register on the Website. This information is required to enable us to process your order. You must be over 18 to register, and ensure that the information you provide is accurate and complete at the time of registration. You must inform us of any changes to your personal details once registered, and you can do this online via the My Account area.

All orders are subject to acceptance and availability. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) dispatch the goods to you or commence the services, whichever is the earlier.

Where an order is split into several deliveries, the conclusion of the contract relates to the dispatch of the individual products.

If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

4. Payment

Payment will be debited and cleared from your account when you complete your order.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will contact you to arrange an alternate payment, or cancel the order.

5. Consumer Rights

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this Website for a full refund. You have the right to cancel your order up to 7 days after the day of delivery of the product. We will allow you to return the product up to 7 days after the day of delivery of your product. In this case, you will receive a full refund of the price paid for the relevant products in accordance with our refunds policy set out in clause 6 below.

Before the order has been dispatched, you can cancel online via My Account, or contact us at 0161-776-5644.

After the product has been dispatched you can cancel and arrange for the product to be returned by contacting our customer services team on 0161-776-5644. The product should be returned to us within 7 days of cancellation notification, after which you will then receive a full refund to your credit or debit card. If the product is not returned within 7 days we reserve the right to make a charge to cover the cost of recovering the product. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation. This provision does not affect your statutory rights.

6. Our Refunds Policy

When you return a product to us:

  • because you have cancelled the contract between us within the seven day cooling off period (see clause 5 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;
  • for any other reason (for instance because you claim that the product is defective) we will examine the returned product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the date we have confirmed to you via email that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Please note that cancellations, returns and refunds cannot be processed in a Toys "R" Us store.

7. Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

Your personal data will be processed by us in accordance with our Privacy Policy.

8. Use of this website

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:

  • any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and
  • any material which is defamatory, offensive or of an obscene character.

9. Intellectual Property

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

10. Third Party Links

As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse these. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

11. Limitation of Liability

Notwithstanding any other provision in these Terms, nothing in these Terms:

  • affect or limit your rights as a consumer under English law; or
  • will exclude or limit our liability for death or personal injury resulting from our negligence.

We warrant to you that any product purchased from us through the Website is of satisfactory quality and reasonable fit for all the purposes for which products of the kind are commonly supplied. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and save as above in this clause 11 we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  • incompatibility of the Website with any of your equipment, software or telecommunications links
  • technical problems including errors or interruptions of the Website
  • unsuitability, unreliability or inaccuracy of the Website
  • inadequacy of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

These Terms shall be governed by and construed in accordance with the laws of England and Wales and the parties agree that the English courts will have exclusive jurisdiction to hear and decide any suit, action or proceedings, and to settle any disputes, which may arise out of or in connection with these Terms (including non-contractual disputes and claims) and, for these purposes, each party irrevocably submits to the jurisdiction of the courts of England.

12. Severance

Each provision of these Terms is severable from and distinct from the others. If any provision is or at any time becomes to any extent or in any circumstances invalid, illegal or unenforceable for any reason, it shall to that extent and in those circumstances be deemed not to form part of these Terms but (except to that extent or in those circumstances in the case of that provision) the validity, legality and enforceability of that and all other provisions of these Terms shall not be affected or impaired and shall remain valid and enforceable.

13. Amendments

We reserve the right to:

  • update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and
  • modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.

14. Company Details

Party Delights Limited, incorporated in England with company number 04168207 whose registered office is at:

Unit 4
Tallow Way
Fairhills Road
Manchester M44 6RJ